Privacy policy

PRIVACY POLICY FOR THE ONLINE OFFER ON JOHNREED.FITNESS

RSG Group GmbH, Tannenberg 4, 96132 Schlüsselfeld (from this point referred to as “RSG Group”) is the operator of the website www.johnreed.fitness. We want you to feel comfortable on our website. The protection of your privacy and your personal rights is very important to us. We would therefore ask you to read the information about the functions of our website carefully.

In the following privacy policy, we inform you about the nature, scope and purpose of the processing of personal data (from this point referred to as “data”) within our online offer and the websites, functions and content associated with it, as well as external online presences, such as our social media profiles (from this point all collectively referred to as “online offer”).

I. Name And Address Of The Person Responsible

The responsible party of our Online Offer within the meaning of the General Data Protection Regulation (from this point “DSGVO”) and other national data protection laws of the Member States as well as other data protection regulations is:

RSG Group GmbH
Tannenberg 4
96132 Schlüsselfeld
Telephone: +49 9552 / 93 19 0
Fax: +49 9552 / 93 19 115
E-Mail: info@rsggroup.com

Representative (Managing Director): Hagen Wingertszahn, Dr. Jobst Müller-Trimbusch

You can reach the data protection officer of the responsible person under:
datenschutzbeauftragter@rsggroup.com

Ii. Scope of The Processing of Personal Data

We process personal data of the users of our online offer only as far as necessary for the provision of a functional online offer as well as our contents and services. Your personal data is regularly processed only after your consent. An exception to this is when gaining your consent is not possible for actual reasons or and the processing of your data is permitted by legal provisions.

Iii. Legal Basis for The Processing of Personal Data

We would like to inform you about the legal basis for our data processing. If the legal basis is not mentioned in our privacy policy, the processing of your personal data is based on the following legal bases:

Act. 6 (1) lit. a DSGVO serves as our legal basis if we have obtained your consent for a specific processing purpose.

Act. 6 (1) lit. b DSGVO is the legal basis if the processing of personal data is necessary for the performance of a contract, e.g. if you conclude a membership contract via the online offer. This legal basis also applies to the processing of personal data that is necessary for the performance of pre-contractual measures, e.g. when you contact us with inquiries regarding our products and services.

Act. 6 (1) lit. c DSGVO is our legal basis, so far as processing of personal data is necessary for the fulfilment of a legal obligation, such as the fulfilment of obligations under commercial and tax law.

If vital interests of you or another person make processing of personal data necessary, Act. 6 (1) lit. d DSGVO serves as the legal basis.

If processing is necessary to protect the legitimate interests of our company or a third party and if the interests, fundamental rights and freedoms of you do not outweigh the first-mentioned interest, the personal data will be processed on the basis of Act. 6 (1) f DSGVO.

IV. Data Deletion and Storage Period

We would like to inform you about the storage period and data deletion in our data processing. Unless otherwise specified in our privacy policy in the following sections, the following applies to the storage period and data deletion:

We process and store your personal data only for the period required to fulfil the purpose of processing and storage. Your data may be stored beyond this period if it has been provided for, by the European or national legislator in regulations, laws, or other provisions with which we must comply. Your data will also be blocked or deleted if a storage period provided by the standards expires unless there is a need to continue storing your data for the conclusion or fulfilment of a contract. If the personal data is blocked, it will be deleted as soon as there are no legal or contractual retention periods, there is no reason to assume that deletion would impair your interests worthy of protection and deletion does not cause disproportionate expense due to the nature of the storage.

V. Provision of The Online Offer And Creation Of Log Files

1. Description and Scope Of Data Processing

Each time our online offer is called up, we or our hosting provider collect a series of general data and information from the computer system of the requesting computer. The following data may be collected:

Date and time of access to the visited website or online offer
Website from which you accessed our online offer (e.g. previous website, hyperlink or similar)
Websites that are accessed by you via our online offer
The access status (file transferred, file not found)

The amount of data sent by you
The operating system you are using
The browser you are using and which browser version is being used.
The Internet service provider you are using
Your IP address, which your internet service provider assigns to your computer when connecting to the internet.

The data is temporarily stored in log files of a server. A storage of this data together with other personal data of you does not take place.

2. Legal Basis for Data Processing

The legal basis for the temporary storage of the data and the log files is Act. 6 para. 1 lit. f DSGVO.

3. Purpose of Data Processing

The collection and storage of data is necessary for the operation of the online offer to ensure its functionality and to be able to deliver the contents of the online offer correctly. In addition, the data is used to optimize our online offer and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context. These purposes are also our legitimate interest in data processing according to Act. 6 para. 1 lit. f DSGVO.

4. Duration of Storage

The data will be deleted as soon as there is no longer a need/ requirement to achieve the purpose of processing. In the case of storage of data in log files, this is the case after seven days at the latest. A storage of your data beyond this is possible. In this case, your IP address will be deleted or alienated, so that an assignment of the calling client is no longer possible.

5. Possibility of Objection and Elimination

Since the collection of data for the provision of the online offer and the storage of the data in log files are absolutely necessary for the operation of the online offer, you as a user are unable to object to the processing of the data.

Vi. Use of Cookies

1. cookie integration in the online offer

We use cookies on our online offer. Cookies are small text files that are stored in your Internet browser or by the Internet browser on your computer system. Cookies are downloaded when you visit a website. This cookie contains a characteristic string of characters that allows the browser to uniquely identify you when you return to the website. Temporary cookies, or “session cookies” or “transient cookies”, are cookies that are deleted after a user leaves the online offer and closes his browser. Such a cookie may contain, for example, the contents of a shopping cart in an online store or a login status. Cookies that remain stored even after the browser has been closed are referred to as “permanent” or “persistent”. In this way, for example, a login status can be stored if a user visits the online offer after several days. Likewise, user interests can be stored in such a cookie, which is used for range measurement or marketing purposes. If the website is called up again from the same terminal device, the cookie is sent back either to the website that generated it (first-party cookie) or to another website to which it belongs (third-party cookie). With the help of the cookie, the website can recognize that it has already been accessed once with this browser and can, among other things, improve the user experience when it is accessed again. Cookies can, for example, remember your preferences and adapt the offers displayed on the website to your personal interests and needs.

You can determine yourself whether the browser you use allows cookies or not. Stored cookies can be deleted in the system settings of your browser. Please note that the functionality of websites may be limited or even suspended if cookies are not allowed.

When you access our online offer for the first time, you will be informed about the use of cookies via an information banner. We use different groups of cookies. If you click on details in the info banner, you will be shown which cookies we use and to which group this cookie belongs. If you do not want us to use a certain cookie or group of cookies, please remove the green checkmark from the corresponding cookie group and click OK to confirm your setting. If you do not remove the green check mark, you consent to our use of the cookie group. Please note that you cannot influence the use of necessary function cookies. Only after you have selected the cookie groups will the cookies be used on the website.

If you have allowed us to use cookies through your browser settings or consent, the following cookies may be used in our online offer.

As these cookies also use personal data, you will be informed about this below.

2. Use of Function Cookies

We use cookies that belong to the group of functional cookies so that you can visit our online offer in a user-friendly way and the online offer functions properly (technically necessary cookies). Some elements of our online offer require that the browser from which you have accessed our online offer can identify you even after a page change.

Through the use of function cookies, the following functionalities can be achieved or the following data is stored:

Language settings made by you
The storage of your browser settings, so that you get our online offer optimally displayed on the device used by you.
The saving of settings to ensure optimal video display (e.g. resolution data of the screen you are using).
A consistent loading of the called website, so that it remains accessible

Prevention of misuse of the online offer and services, through registration of login processes

The legal basis for the processing of personal data using technically necessary cookies is Art. 6 para. 1 lit. f DSGVO.

3. Use of Preference and Statistics Cookies.

We also use preference and statistics cookies in our online offer, which enable an analysis of your surfing behaviour. When you access our online offer, you will be asked, as described above, to consent to the processing of personal data used in this context.

The search terms you enter
The frequency of page views

The recording of the time spent visiting the online offer
The recording of the sequence of visits to various web pages on the online offer
The use of functions of the online offer
Your IP address in anonymized form

The legal basis for the processing of personal data using cookies for analysis purposes, if you have given your consent in this regard, is Act. 6 (1) lit. a DSGVO.

In addition, the legal basis for this is also Act. 6 para. 1 lit. f DSGVO, as we have a legitimate interest, namely an interest in the analysis, optimization and economic operation of our online offer.

4. Use of The Google Tag Manager

We use Google Tag Manager on our website. Google Tag Manager is a tool that enables us to manage various scripts and tracking tags on our website without having to intervene directly in the source code of the website.

The Tag Manager itself does not process any personal data, but merely controls the triggering of other tags, which in turn can collect data.

The Google Tag Manager itself does not collect any personal data. However, data is collected and processed by the services integrated via the Tag Manager. This typically involves the following data

IP address
Usage data (e.g. websites visited, interactions with the website)
Device information (e.g. browser type, operating system)

This data may be transmitted to Google servers in the USA. To ensure an adequate level of data protection, Google relies on two protection mechanisms:

a) EU-US Data Privacy Framework (DPF)
Google is part of the Data Privacy Framework and has undertaken to comply with the data protection standards of the agreement. The framework ensures that personal data transferred from the EU to the US is protected in accordance with the high requirements of the GDPR.

b) Standard Contractual Clauses (SCCs)
In addition or as an alternative, Google uses the Standard Contractual Clauses (SCCs) approved by the European Commission as a contractual basis for the transfer of data to third countries such as the USA. These clauses provide contractually binding guarantees that the transferred data will be processed in accordance with European data protection requirements.

The use of Google Tag Manager and the associated data processing is based on Art. 6 para. 1 lit. f GDPR (legitimate interest). Our legitimate interest lies in ensuring the technically flawless and user-friendly provision and analysis of our website.

5. Use of Google Analytics

We use the services of Google Analytics, this is a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google Analytics uses cookies to enable an analysis of the use of our online offer.

The information generated by the cookies about your use of the online offer is usually transmitted to a Google server in the USA and stored there. However, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. The cookies stored by Google Analytics are deleted after 26 months at the latest.

Within our online offering, we use the “demographic characteristics” function of Google Analytics. This allows us to create reports that contain statements about the age, gender and interests of site visitors. This data on the “demographic characteristics” of visitors to our online offer comes from interest-based advertising from Google as well as from visitor data from third-party providers, but cannot be assigned by us to any particular person.

By using the Google Analytics service, we also want to ensure that our ads placed with Google or its partners correspond to the potential interest of the persons to whom the ads are played. With the help of the so-called “Remarketing” or “Google Analytics Audiences” functions, our ads are only displayed to people who have also shown an interest in our online offering or who have certain characteristics specified by us (e.g. interests in certain topics or products determined on the basis of the websites visited).

Google is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active ).

For more information about Google’s use of data, settings and opt-out options, please visit Google’s websites:

https://www.google.com/intl/de/policies/privacy/partners ,

http://www.google.com/policies/technologies/ads ,

http://www.google.de/settings/ads .

The legal basis for the processing of personal data using cookies in connection with the use of Google Analytics for analysis purposes is Act. 6 (1) lit. a DSGVO if you have given your consent in this regard. In addition, we have a legitimate interest in data processing within the meaning of Act. 6 (1) (f) DSGVO, as we have an interest in optimizing our online offering and our advertising presence.

You can revoke a given consent to the data processing at any time by changing the settings to the permitted cookies or by changing the settings in your browser. To deactivate Google Analytics, you can download and install a browser plugin at https://tools.google.com/dlpage/gaoptout?hl=de

6. Use of Google Signals

The website offers the option of using the Google Signals service in conjunction with Google Analytics 4. With the help of Google Signals, cross-device reports can be created by Google analysing data about the usage behaviour of users who have activated personalised ads and have connected their internet-enabled devices to their Google account. This is done with the user’s consent in accordance with the data protection regulations. The analysis includes logins and device types of all users who were logged into their Google account and carried out a conversion. The data shows, for example, on which device a user first clicked on an advert and on which device the conversion took place. We do not receive any personal data from Google as part of the use of Google Signals, only aggregated statistics. Users have the option of deactivating the “personalised ads” function in the settings of their Google account in order to prevent cross-device analysis in connection with Google Signals. To do this, follow the instructions on this page: https://support.google.com/ads/answer/2662922?hl=en

7. Use of Adform

We use the retargeting technology of Adform within our online offer. This makes it possible to target those Internet users on our partners’ websites with advertising who have already shown interest in our website and our products. In retargeting, the advertising material is displayed on the basis of a cookie-based analysis of previous user behaviour. No personal data is stored in this process and the use of retargeting technology is in compliance with the applicable legal data protection provisions. If you do not want interest-based advertising to be displayed to you, you can deactivate it using Adform’s opt-out function here https://site.adform.com/de/privacy-center/platform/widerrufsrecht/ .

The legal basis for the processing of personal data using cookies in connection with the use of Adform for analysis purposes is, if you have given your consent in this regard, pursuant to Act. 6 (1) lit. a DSGVO. In addition, we have a legitimate interest in data processing within the meaning of Art. 6 (1) (f) DSGVO, as we have an interest in optimizing our online offering and our advertising presence.

You can revoke a given consent to the data processing at any time by changing the settings of the permitted cookies or by changing the settings in your browser.

8. Use of Facebook Pixel

If you agree, we use “conversion pixel” from Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”) for our online offer.

With the Facebook pixel set, we can see how successful a Facebook ad is. We only receive statistical data from Facebook without direct personal reference.

If you are logged in to Facebook, you should observe Facebook’s privacy policy at www.facebook.com/about/privacy/ .

In addition to activating by opting-in to our site, you can check your personal settings on Facebook at www.facebook.com/ads/preferences/ .

The legal basis for the processing of personal data under the use of cookies in connection with the use of Facebook “Conversion Pixel” for analysis purposes is, if you have given your consent in this regard, pursuant to Art. 6 (1) lit. a DSGVO. In addition, we have a legitimate interest in data processing within the meaning of Art. 6 (1) (f) DSGVO, as we have an interest in optimizing our online offering, our advertising presence, and our marketing measures on Facebook.

You can revoke your consent to the data processing at any time by changing the settings of the permitted cookies or by changing the settings in your browser.

9. Use of Youtube

Within our online offer, we embed videos on the platform “YouTube” of the provider Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). For this purpose, the Javascript library for embedding videos is loaded from the YouTube server. This tells the YouTube server which of our pages you have visited.

If you are logged into your YouTube account, you enable Google to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.

The legal basis for the processing of personal data using cookies in connection with the use of YouTube is, if you have given your consent, Act. 6 (1) lit. a DSGVO. In addition, we have a legitimate interest in data processing within the meaning of Act. 6 (1) lit. f DSGVO, as we have an interest in optimizing our online offering and our advertising presence.

For more information on the handling of user data, please refer to Google’s privacy policy at: https://www.google.de/intl/de/policies/privacy .

10. Use of Google Maps

Within our online offer, maps of the map service “Google Maps” of the provider Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) are integrated.

We use Google Maps to display an interactive map to help you find the locations of our fitness studios and to make it easier for you to get to fitness studios. When using Google Maps, information about your use of our online offer (including your IP address) may be transmitted to a Google server in the USA and stored there.

For more information on the handling of user data, please see Google’s privacy policy at: https://www.google.de/intl/de/policies/privacy and at https://www.google.com/intl/de_de/help/terms_maps.html .

11. Use of Hotjar

We use the analysis services of Hotjar Ltd, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta (“Hotjar”) within our online offer to analyse and improve the use of our online offer.

For this purpose, data of the users of our online offer is processed by means of cookies and other technologies in order to collect information about the behaviour of our users and about their terminal devices. Hotjar stores this information in a pseudonymized user profile and evaluates it. The information is neither used by Hotjar nor by us to identify individual users nor is it merged with other data about individual users. User data is processed within the European Union based on an order processing agreement. User input, e.g. in forms or keystrokes, is not processed, i.e. neither transmitted to Hotjar nor stored by Hotjar.

User data processed includes, in particular:

Devices and metadata: IP address of the terminal device (collected and stored only in abbreviated, anonymized form), resolution of the screen/displays of the terminal device screen, type of terminal device (unique device identifiers), operating system, and browser type, referring URL and domain;
Geographic location (country only);

Usage data and log data: Date and time when you used our online offer, preferred language.

The legal basis for the processing of personal data in connection with the use of Hotjar is Act. 6 para. 1 lit. a DSGVO in the presence of a relevant consent from you (e.g. in the context of the cookie banner). In addition, we have a legitimate interest in data processing within the meaning of Act. 6 (1) (f) DSGVO, as we have an interest in analysing and optimizing our online offering and our advertising presence.

You can prevent the data collection by Hotjar by using the Do-Not-Track settings of your browser or by clicking on the following link and deactivating the data collection by Hotjar there: https://www.hotjar.com/legal/compliance/opt-out .

For more information, please see the Privacy Policy (https://www.hotjar.com/legal/policies/privacy ) and the Cookie Policy: (https://www.hotjar.com/legal/policies/cookie-information ) of Hotjar.

12. Use of The Service of Cookiebot

We are required to document your consent or refusal for the use of cookies in accordance with Act. 7 (1) DSGVO. To be able to ensure this, we use the service of cookiebot.com.

The following data is stored in our Cookiebot account:

Your IP address in anonymized form (the last three digits are set to “0”).
Date and time of your consent
Your used browser

The URL from which your consent is sent
An anonymous, random and encrypted key value
Your respective consent state, which serves as proof of your consent.

The key and your consent state are also stored in a cookie “CookieConsent” so that our online service can automatically read and respect your consent in all subsequent page requests and future user sessions for up to 12 months. You can view and change your level of consent at any time in the Privacy Policy. You can find it described above.

13. Duration of Storage, Possibility of Objection And Elimination to Collected Data When Using Cookies

Cookies are stored on your computer and transmitted from it to us. Therefore, you as a user also have full control over the use of cookies. By changing the settings in your Internet browser, you can disable or restrict the transmission of cookies. You can also control this, as described above, by giving your consent or revoking it within the scope of our online offer. Cookies that have already been stored can be deleted at any time.

VII. Newsletter

If you register for the newsletter, you agree until revocation that you receive a personalized newsletter from RSG Group and its subsidiaries CYBEROBICS GmbH, THE REED GmbH, Qi² Sports Nutrition GmbH, LOOX Sports GmbH and McFIT MODEL AGENCY GmbH and that the related companies of RSG Group may send you advertisements about products, services, promotions and satisfaction surveys. In order to send a newsletter optimized for you, you consent to an evaluation by the related companies, which measures whether and when the newsletter is opened and which links you click on. You can find detailed information about the dispatch procedure and the data collected during newsletter dispatch in the following text. You can cancel the receipt of the newsletter at any time, i.e. revoke your consent. For this purpose, you will find a corresponding link in each newsletter. You can also revoke your consent by sending us a simple message by mail (RSG Group GmbH, Tannenberg 4, 96132 Schlüsselfeld) or by e-mail (meine-daten@rsggroup.com ). You will not incur any costs other than the transmission costs according to the prime rate.

1. Description and Scope of Data Processing for Newsletter Dispatch

Within the conclusion of a membership contract with the RSG Group, you have the possibility to subscribe to a free newsletter. For this purpose, we need your e-mail address.

For the processing of the data, your consent is obtained during the registration process and reference is made to this privacy policy.

The registration for our newsletter is done in a so-called double opt-in process. This means that after registering for the newsletter, you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that no one can register with a foreign e-mail address. The registrations to the newsletter are logged in order to be able to prove the registration process according to the legal requirements. For this purpose, it is necessary to store the time of registration and confirmation, as well as the IP address.

Even if you have not registered for our newsletter, we can use your stored e-mail address for sending a newsletter if you purchase goods or services from the RSG Group on our online offer or in one of the studios and enter your e-mail address. In such a case, only direct advertising for our own similar goods or services will be sent via the newsletter.

2. Legal Basis and Purpose of Data Processing

The legal basis for sending the newsletter and the associated performance measurement is your consent pursuant to Act. 6 (1) lit. a DSGVO.

The logging of the registration process is based on our legitimate interest pursuant to Act. 6 para. 1 lit f DSGVO. Here, our interest is directed towards the use of a user-friendly and secure newsletter dispatch process, which on the one hand serves our business interests and enables us to prove your consent and at the same time also meets your expectations.

The legal basis for sending the newsletter without newsletter registration as a result of the sale of goods or services is in the Federal Republic of Germany § 7 para 3 UWG and in Austria § 107 para 2 and 3 TKG. In addition, the legal basis is also Act. 6 para. 1 lit. f DSGVO, as we have a legitimate interest in direct marketing.

The processing of your email address serves to deliver the newsletter to you.

3. Duration of Storage

The data will be deleted as soon as its no longer required to achieve the purpose for which they were collected. Your e-mail address will therefore be stored for the newsletter dispatch as long as you have subscribed to a newsletter.

You can cancel the receipt of our newsletter at any time, i.e. revoke your consent. For this purpose, you will find a corresponding link in each newsletter. You can also revoke your consent by sending a simple message to us. You can use the following contact data for this purpose without incurring any costs other than the transmission costs according to the basic tariff:

Via mail: RSG Group GmbH, Tannenberg 4, 96132 Schlüsselfeld or

Via e-mail: meine-daten@rsggroup.com .

In order to be able to prove a previously given consent, we can store the unsubscribed e-mail address for up to three years on the basis of our legitimate interests before it is deleted. In this case, storage only takes place for the purpose of possible defence against claims.

4. Newsletter Dispatch by CleverReach

The newsletter is sent by means of the dispatch service provider CleverReach GmbH & Co. KG (hereinafter “CleverReach”), Mühlenstraße 43, 26180 Rastede, Germany. You can view the privacy policy of the shipping service provider at cleverreach.com.

We use the services of CleverReach based on our legitimate interest pursuant to Act. 6 (1) lit. f DSGVO.

CleverReach may use the recipients’ data without attribution to a specific user to optimize or improve its own service, e.g. for the technical optimization of the dispatch and the improvement of the presentation of the newsletter. CleverReach will not use the data of our newsletter recipients to contact them or to pass them on to third parties.

5. Newsletter Performance Measurement

The newsletters may contain so-called “web-beacon”. These are pixel-sized files that are retrieved from our server or from the server of our dispatch service provider when a newsletter is opened. As part of this retrieval, technical information such as information about your browser and operating system, but also your IP address and the time of retrieval of the newsletter are collected.

The legal basis for the processing of data regarding the newsletter performance measurement is Act. 6 para. 1 lit. f DSGVO.

All this information is used to improve the service based on the technical data or the target groups and their reading behaviour based on the retrieval locations or access times. Also collected is the determination of whether the newsletter was opened, when it was opened, and which links were clicked. Even if this information can be assigned to an individual newsletter recipient for technical reasons, neither we nor the dispatch service provider will monitor individual users. The analyses serve us to recognize the reading habits of our users and to adapt our content to them or to send interest-oriented newsletters to our users.

Viii. Disclosure of Data to Service Companies and Other Third Parties

Various service companies are active on our behalf with regard to the operation and optimization of our online offer as well as for our services and for contract processing, e.g. for central IT services or for the hosting of our online offer. We pass on to these service providers the data necessary for the fulfilment of the contract. However, a transfer of data to a third country (i.e. a country outside the European Union (EU) and the European Economic Area (EEA)) only takes place in compliance with Act. 44 to Act. 49 DSGVO.

The legal basis for the transfer of data to service providers is Act. 6 (1) lit b and f DSGVO.

We may also disclose your personal data to third parties or government agencies if we are required to do so by official or court order or if we are entitled to do so, as this is necessary, for example, for the prosecution of criminal offenses or for the protection and enforcement of our rights or claims.

The legal basis for this disclosure is Act. 6 para. 1 lit. c and f DSGVO.

IX. Contacting

When contacting us (e.g. by contact form, email, telephone or via social media), your information will be processed for the purpose of handling the contact request and its processing. In all cases of contact, the processing of your information, including your personal data, is solely for the purpose of processing the request.

Your user information may be stored and processed in a customer relationship management system (“CRM system”) or a comparable system.

If your inquiry relates to a matter of a company affiliated with RSG Group in Germany or abroad (e.g. an inquiry regarding a location outside Germany), we will forward your inquiry, including your personal data, to the respective affiliated company for further processing of your inquiry. However, onward transfer to a third country (i.e. a country outside the European Union (EU) and the European Economic Area (EEA)) will only take place in compliance with Articles 44 to 49 of the GDPR.

The legal basis for the processing of your data transmitted when contacting us is Act. 6 para. 1 lit. f DSGVO. If the contact with us is aimed at the conclusion of a contract or its fulfilment, Act. 6 para. 1 lit. b DSGVO is also the legal basis.

Your request will be deleted as soon as the circumstances indicate that the respective matter has been clarified, and furthermore, there are no longer any legal or contractual obligations to retain data.

X. The RSG Group on social networks/platforms

Since we want to communicate with our customers, prospects and users, we are represented with our own pages in social networks (such as Facebook and Instagram) and platforms. There we also provide information about our services. If you access these pages of the networks or platforms, the terms and conditions and privacy policies of the respective operator apply.

Unless we state otherwise in our privacy policy, we only process the data of users who communicate with us within the social networks or platforms.

XI. Your rights

We would like to inform you at this point about your rights regarding the processing of your data. If you wish to exercise any of these rights, you can send us a simple message. You can use the following contact details without incurring any costs other than the transmission costs according to the basic tariff:

Via mail: RSG Group GmbH, Tannenberg 4, 96132 Schlüsselfeld or

Via e-mail: meine-daten@rsggroup.com .

For your own protection, we reserve the right to request further information to confirm your identity. If we are unable to identify you, we will refuse to process the request.

You have the right to:

information about the data stored about you (Act. 15 DSGVO)
the immediate correction and/or completion of the personal data concerning you (Act. 16 DSGVO)
the deletion of your personal data stored by us (Act. 17 DSGVO)
the restriction of the processing of your personal data (Act. 18 DSGVO)

data portability (Act. 20 DSGVO)
as well as objection against the processing (Act. 21 DSGVO).

Complaint to the supervisory authority (Act. 77 DSGVO), if you are of the opinion that the processing of your personal data violates existing data protection regulations, you can complain to a supervisory authority without prejudice to other legal remedies. You may address the complaint to a supervisory authority in the Member State of your residence, place of work or place of the alleged infringement.

Xii. Modification of the Data Protection Notice

We reserve the right to adapt this data protection declaration at any time so that it always complies with the current legal requirements or in order to implement changes to our services in the data protection declaration, e.g. if we change our online offer or introduce other services. The new data protection declaration will then apply to your next visit to our online offer.

Status: 13.09.2024